Building the Systems, Teams, and Programs That Make Organizations Work.
Operations leader.
L&D strategist.
Company co-founder.
20+ years turning chaos into clarity for global teams.

I'm a Director of Operations and L&D with 20+ years of experience — and a track record that's a little hard to categorize. I co-founded a software company, sold it, earned three promotions in 18 months at the acquiring company, and built an AI-driven digital business on the side. I manage a global team across 10 countries and support clients on four continents.

I don't just follow best practices. I build them.

About Lori Robinson

Hi, I'm Lori Robinson.

I'm a Director of Operations and Learning & Development with 20+ years of experience building systems, teams, and programs from the ground up. I co-founded a software services company, ran it for 12 years, and sold it to our biggest client. Since then I've earned three promotions in two years by walking into gaps, building what didn't exist, and delivering results that stick.

I specialize in:

Global operations and cross-cultural team management
Learning & development programs that actually change behavior
Workflow automation and AI-driven process design
Building the operational playbook when there isn't one yet

I'm equally comfortable in the weeds and in the boardroom. Everything I build is designed to outlast my involvement.

Education

Masters of Arts in Organizational Leadership - Summa Cum Laude

UMPI University of Maine - Presque Isle
Bachelors General Studies - Summa Cum Laude

East Texas A&M University
Computerized Applications and Networking

CompuCollege School of Business (now Eastern College)

Certifications

Operational Excellence & Project Management
Certified Six Sigma Black Belt (CSSBB) | Council for Six Sigma Certification
Google Project Management Certificate | Google (Coursera)
Managing Cross-Functional Collaboration as a Leader | LinkedIn Learning
Remote Employee Onboarding with Eduflow | Coursera

Analytics & Digital Transformation
Learning & Development Analytics & Metrics Professional | GSDC
AI Certification for L&D | 360Learning

Leadership & Workforce Enablement
HRCI Human Resource Associate | HRCI

Certified Learning and Development Manager | Vskills
Certified Customer Success Manager (CCSM) | SuccessHACKER

Work Experience

I work with organizations of all sizes to build the operational and learning infrastructure that helps teams perform at their best, from global eCommerce clients to enterprise corporations across North America, Europe, Australia, and Latin America.

Director of Operations
(Project Delivery & Support)

FocusPoint

2022 - Present

Promoted from Payroll & Admin → Project Manager →

Senior PM → Director within 18 months of joining post-acquisition

Lead delivery and support operations for 200+ eCommerce clients across hardware, apparel, pharmaceuticals, agriculture, and consumer goods. Coordinate a globally distributed team spanning India, Wales, Turkey, Argentina, Armenia, Palestine, Canada, and the US, supporting clients across North America, Europe, Australia, and Latin America.
Own all internal policies and procedures company-wide, from task management standards to HR processes like vacation requests, building the operational playbook for a cross-cultural, multi-timezone workforce
Continuously monitor and rebalance workload across a globally distributed team with siloed skill sets, keeping work evenly distributed across time zones and technical specialties
Inherited zero documentation; interviewed all stakeholders, mapped every workflow, and built the company's first standardized client onboarding process from scratch
Designed a customer-led onboarding model with self-serve checklists and online training, cutting live virtual training sessions in half and reducing time-to-go-live
Automated 95% of support ticket triage via customer-facing categorization, eliminating a third-party Tier 1 support vendor and saving $3,000–$5,000 per month
Guided 55+ successful client go-lives across diverse industries; managed new hire onboarding for all employees companywide

Director of Operations & Co-Founder

Mobile DataSoft

2010 – 2022

Co-Founder; built and scaled operations over 12 years, acquired by FocusPoint in 2022

Built and ran all non-technical business operations for a bootstrapped software services company from inception through a successful exit: entity formation, contractor hiring, client relationships, QA, onboarding, finance, contracts, and strategic direction.
Built the company's entire operational infrastructure from scratch: banking, contracts, accounting, government compliance, and vendor relationships
Designed a contractor onboarding program that reduced time-to-productivity by 30% and implemented QA protocols that cut post-launch defects by 30% within six months
Participated in client discovery sessions, translating technical capabilities into business requirements and steering product direction
Led long-term strategy and the acquisition process that brought Mobile DataSoft to FocusPoint in 2022

Training Specialist

JD Irving

2 Years

One of Canada's largest private companies, 20,000+ employees across 18 business divisions

Supported 2,000+ employees across 18 corporations spanning pulp mills, forestry, retail hardware, office furniture, and newspaper divisions.
Researched, selected, and implemented a corporate-wide LMS covering safety, WHMIS, compliance, and customer service, adopted enterprise-wide across all divisions
Led rollout across multiple business units, ensuring regulatory compliance and operational consistency
Developed training guides, onboarding materials, and knowledge transfer documentation for consistent enterprise-wide delivery

Founder

Train Humans

2025- Present

Built a fully AI-driven digital education business from concept to commerce, solo, with no agency or team.
Built an automated content pipeline using Zapier, ClickUp, and AI tools to turn daily Etsy sales data into new product briefs, generated content, and branded PDFs with minimal manual input
Built the full website on WordPress using Elementor, personally configuring payment processing, subscriptions, newsletters, blog, and WooCommerce plugins for Etsy product syncing
Integrated Mailchimp automations, Synthesia and CapCut for video production, and ClickUp for task management. The entire business runs with minimal manual input
Practical demonstration of AI-driven operations: one person running a full business using the same automation principles applied at enterprise scale

L&D Consultant

Pine Apparel

2024

Capstone Project

Designed and implemented a scalable soft skills training initiative for frontline employees as part of a short-term consulting engagement.
Delivered a complete, customized learning framework within 20 hours, including monthly learning newsletters, a curated learning request form, and a manager enablement guide
Created a feedback system and strategic next-steps documentation enabling Pine Apparel to continue expanding the program independently after the engagement