Elevate Learning. Empower Teams.
Drive Results.
I create learning experiences that engage employees, elevate performance, and drive business success. With expertise in corporate training, leadership development, and learning technologies—plus certifications in Six Sigma and AI for L&D—I help organizations build a future-ready, high-performing workforce.
About Lori Robinson
Empowering Learning.
Enhancing Performance.
Driving Results.
Hi, I’m Lori Robinson. I'm a Learning and development professional passionate about building engaging, results-driven training experiences that help employees grow and businesses succeed.
With a corporate training, leadership development, and learning technologies background, I specialize in creating learning solutions that improve performance, increase retention, and align with business goals. I hold a Six Sigma Black Belt certification and recently completed 360Learning’s AI for L&D course, equipping me to bring analytical rigor and innovative thinking to my work.
What I Do Best
✔️ Blending learning technologies with human-centric training
✔️ Building programs that boost engagement and knowledge retention
✔️ Creating scalable solutions that drive measurable business outcomes
My Approach to Learning & Development
Training should be more than a checkbox—it should be transformative, practical, and strategic.
My approach blends:
✔️ Data-driven learning strategies to measure impact and effectiveness
✔️ Interactive content that keeps learners engaged
✔️ Real-world application that turns training into action
Let’s Connect!
Want to learn more about my work? Explore my portfolio or connect with me on LinkedIn to discuss how I can help elevate your learning initiatives!
Education
Masters of Arts in Organizational Leadership - Summa Cum Laude
UMPI University of Maine - Presque Isle
Bachelors General Studies - Summa Cum Laude
East Texas A&M University
Computerized Applications and Networking
CompuCollege School of Business
Certifications
Corporate Training & Instructional Design
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Certified Corporate Trainer (CTC) – Management & Strategy Institute
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Certified Instructional Designer – Global Skills Development Council
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Certified Learning and Development Professional – GSDC
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Certified Learning and Development Manager – Vskills
Analytics & Innovation in L&D
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Certified L&D Analytics & Metrics Professional – GSDC
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AI Certification for L&D – 360Learning
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Measuring Learning Effectiveness – LinkedIn Learning
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Remote Employee Onboarding with Eduflow – Coursera
Process Improvement & Project Management
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Certified Six Sigma Black Belt (CSSBB) – Council for Six Sigma Certification
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Google Project Management Certificate – Google (Coursera)
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Managing Cross-Functional Collaboration as a Leader – LinkedIn Learning
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How to Manage a Remote Team – Coursera
Human Resources & People Leadership
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Human Resource Associate – HRCI (Coursera)
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Call Center Supervisor Certified – Management & Strategy Institute
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Certified Customer Success Manager (CCSM) – SuccessHACKER
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Defining Diversity, Equity, and Inclusion in Organizations – Rice University (Coursera)
Coaching & Leadership Development
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Coaching Techniques That Inspire Coachees to Action – Skillsoft
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Creating a Coaching at Scale Program – Skillsoft
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Keeping Your Coachee Committed and Accountable – Skillsoft
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Culture: How to Be a Great Coach – Udemy
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Coaching, Feedback, and Making Choices – Skillsoft
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Communicating with Confidence – Skillsoft
Additional Training & Professional Development
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Effectively Teaching Employees: The Basics of Adult Learning – LinkedIn Learning
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Instructional Design: Adult Learners – LinkedIn Learning
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eLearning Essentials: Instructional Design – LinkedIn Learning
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Learning How to Increase Learner Engagement – LinkedIn Learning
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Optimizing Virtual Collaboration – Skillsoft
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Introduction to Learning and Development – Udemy
Work Experience
With a background in Learning & Development and project management, I bring a unique blend of training expertise and operational efficiency. I have worked with small to medium-sized businesses, guiding them through onboarding, training, and continuous professional development. Passionate about making learning engaging and impactful, I thrive on designing solutions that support both employees and organizational goals.
Senior E-Commerce Delivery Manager
FocusPoint
3 years (Current)
OPERATIONS & TALENT MANAGEMENT
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Sourced, onboarded, and managed contractors, ensuring talent acquisition aligned with project demands and business growth.
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Developed and maintained an ongoing contractor engagement strategy, providing regular updates on process improvements and new contracts to optimize readiness.
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Designed and streamlined onboarding workflows, reducing ramp-up time and ensuring contractors could start projects immediately without delays.
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Managed contractor payroll, payments, and financial operations, ensuring accuracy, compliance, and timely compensation.
WORKFORCE PLANNING & OPTIMIZATION
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Prioritized contractor assignments, balancing workload distribution and preventing inefficiencies across multiple projects.
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Created a contractor tracking system to document project contributions, ensuring continuity and minimizing re-training needs when new contracts became available.
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Developed an internal process for tracking and documenting ongoing work, allowing contractors to resume work seamlessly after project gaps.
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Led performance check-ins and engagement efforts, ensuring strong relationships and readiness for future projects.
STRATEGIC PROCESS IMPROVEMENT
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Monitored project timelines and contractor efficiency, providing strategic recommendations to enhance operational workflows.
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Standardized operational processes, including training documentation, contract guidelines, and best practices, ensuring a smooth contractor experience.
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Collaborated with leadership to align workforce strategies with long-term business objectives, improving efficiency and contractor retention.
Director of Operations and Talent Development
Mobile DataSoft
12 Years
BUSINESS OPERATIONS & WORKFORCE MANAGEMENT
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Led payroll, bookkeeping, and financial operations, ensuring accuracy and compliance with business regulations.
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Assisted in contract development for both customers and contractors, ensuring clear expectations and deliverables.
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Managed contractor recruitment and onboarding, ensuring talent acquisition aligned with project needs.
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Developed workload distribution strategies, balancing assignments across contractors to optimize efficiency and prevent burnout.
QUALITY ASSURANCE & PROJECT OVERSIGHT
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Conducted product quality assurance testing, ensuring client expectations and industry standards were met prior to integration.
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Monitored project timelines and provided strategic recommendations to ensure deadlines were met without overloading teams.
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Sat in on client consultation calls, providing insights and guiding strategic project direction.
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Contributed to continuous improvement efforts, identifying operational bottlenecks and recommending process optimizations.
STRATEGIC PLANNING & LEADERSHIP
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Provided business strategy recommendations, researching market trends and competitive analysis to drive growth.
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Partnered with leadership to align operations with long-term business objectives.
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Developed and refined operational processes, including onboarding workflows, training documentation, and internal SOPs.
Training Specialist
JD Irving
2 Years
L&D STRATEGY & LMS IMPLEMENTATION
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Led the selection and implementation of a Learning Management System (LMS) for multiple business units, aligning training needs with organizational goals.
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Conducted stakeholder interviews with HR teams across various subsidiaries to identify training needs, challenges, and delivery preferences.
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Researched, evaluated, and demoed LMS solutions, considering factors such as mobile accessibility, cost-effectiveness, content customization, and compliance tracking.
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Recommended Oracle UPK, ensuring alignment with career development, compliance training, and workforce upskilling.
TRAINING PROGRAM DEVELOPMENT & DELIVERY
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Developed and facilitated classroom and virtual training sessions for IT managers and HR teams, ensuring smooth LMS adoption.
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Created step-by-step guides and internal documentation for system administrators to build and manage their own training courses.
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Trained internal IT teams on Microsoft Office and SharePoint for workforce development, addressing skill gaps in an aging workforce.
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Designed onboarding and safety training programs to support regulatory compliance (e.g., WHMIS).
CROSS-FUNCTIONAL COLLABORATION & PROJECT LEADERSHIP
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Partnered with senior leadership to align L&D strategy with career planning and succession management.
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Worked closely with HR and IT Directors to ensure the LMS supported mandatory training, career development, and tracking/reporting capabilities.
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Addressed challenges such as rural workforce connectivity issues, ensuring training accessibility for employees without reliable internet.
Trainer & LMS Administrator
Skillsoft
6 Years
TECHNICAL SUPPORT & QUALITY ASSURANCE
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Provided technical support for customers accessing courseware.
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Led real-time call monitoring & coaching to improve employee performance.
TRAINER (CALL CENTER TRAINING & DEVELOPMENT)
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Reduced onboarding time by 1 week by streamlining training programs.
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Conducted new hire training sessions for up to 8 employees per class.
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Developed internal training materials for system updates & new feature rollouts.
LMS ADMINISTRATOR (VIRTUAL TRAINING SUPPORT)
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Managed LMS administration for Qwest Communications, supporting global employees.
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Conducted weekly, monthly, and quarterly training reports for leadership insights.
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Held virtual training sessions for global employees to increase LMS adoption.
Insights & Articles
