Designing Scalable Learning & Operations Systems for a Changing Workforce.

Global.
Data-Driven.
People-Focused.

I help organizations build efficient, scalable systems that improve internal workflows, balance workloads, and enable employees to focus on what they do best.

With expertise in operations management, process improvement, automation, and workforce optimization, I bring a practical, solutions-focused approach to improving performance and business outcomes.

Certifications in Six Sigma and organizational leadership support my ability to design smart, data-driven systems that reduce friction and help teams thrive.

About Lori Robinson

Hi, I’m Lori Robinson.

I’m a Director of Operations & Learning with 20+ years of experience building scalable systems that empower employees and prepare organizations for the future.

I specialize in:

Global workforce enablement & leadership development
Designing internal training frameworks that prepare employees for succession & career growth
Automating and streamlining processes to reduce friction and improve performance
With certifications in Six Sigma Black Belt, Organizational Leadership (MAOL), and Learning & Development, I bridge the gap between operational excellence and employee growth.

Education

Masters of Arts in Organizational Leadership - Summa Cum Laude

UMPI University of Maine - Presque Isle
Bachelors General Studies - Summa Cum Laude

East Texas A&M University
Computerized Applications and Networking

CompuCollege School of Business

Certifications

Operational Excellence & Project Management
• Certified Six Sigma Black Belt (CSSBB) – Council for Six Sigma Certification
• Google Project Management Certificate – Google (Coursera)
• Managing Cross-Functional Collaboration as a Leader – LinkedIn Learning
• Remote Employee Onboarding with Eduflow – Coursera

Analytics & Digital Transformation
• Certified L&D Analytics & Metrics Professional – GSDC
• AI Certification for L&D – 360Learning

Leadership & Workforce Enablement
• HRCI Human Resource Associate – HRCI
• Certified Customer Success Manager (CCSM) – SuccessHACKER

Work Experience

With a background in operations management and project leadership. I have worked with small to mid-sized organizations to streamline workflows, build documentation systems, and drive operational excellence. I am passionate about developing internal processes that support both employees and organizational goals.

Director of Project Delivery and Support Operations

FocusPoint

3 years (Current)

Lead and scale project delivery and support operations for a customer base of 200+ eCommerce clients, ensuring efficient onboarding, balanced workload distribution, and high-quality service delivery.
Directly supported the successful go-live of 55 clients in the last two years, guiding them through blueprinting, onboarding, and launch.
Designed and implemented automated intake forms, workflows, and reporting tools that reduced resolution times and improved accuracy.
Built standardized documentation and internal knowledge bases, driving post-launch efficiency and empowering clients with scalable support.
Partner with cross-functional teams to implement operational improvements, optimize resource planning, and align deliverables with business goals.

Key achievements:

Automated 95% of intake workflows, leveling daily workload distribution across teams.
Reduced ticket backlog by streamlining intake, triage, and resolution processes.
Developed scalable documentation and onboarding frameworks now used across all client implementations.

Director of Operations and Talent Development

Mobile DataSoft

12 Years

Oversaw operations, workforce planning, and quality assurance for a distributed contractor workforce.
Designed recruitment, onboarding, and workload strategies to optimize delivery and prevent burnout.
Partnered with leadership on long-term strategic planning and continuous improvement initiatives.
Built and maintained operational documentation, knowledge bases, and SOPs.

Training Specialist

JD Irving

2 Years

Supported a workforce of 2,000+ employees across 18 corporations under the JDI umbrella, spanning pulp mills, forestry operations, hardware and office furniture stores, and newspaper divisions.
Researched, evaluated, and selected a corporate-wide Learning Management System (LMS) capable of meeting diverse training needs, from safety and WHMIS compliance to customer service and professional development.
Implemented the LMS and drove adoption across business units, aligning workforce development with regulatory and operational requirements.
Developed internal documentation and onboarding processes to ensure consistency, compliance, and effective knowledge transfer across varied environments.

Trainer and LMS Administrator

Skillsoft

6 Years

Provided technical support, quality assurance, and onboarding optimization for a global learning platform.
Managed LMS administration, reporting, and internal documentation for system updates and rollouts.
Reduced onboarding time through improved documentation and process efficiencies.

Founder and Operations Lead

Train Humans

2025- Present (Part-Time)

Founded a digital content business and built scalable internal systems to automate content creation, product management, and fulfillment.
Implemented AI and automation tools to streamline workflows, reducing manual workload and ensuring consistent operations across multiple platforms.
Structured onboarding and work assignments for part-time contributors, optimizing team productivity and delivery timelines.