About Lori Robinson
Empowering Learning.
Enhancing Performance.
Driving Results.
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​​I’m Lori Robinson, a Learning & Development professional dedicated to creating engaging, results-driven training experiences that help employees and businesses thrive. With a background in corporate training, leadership development, and learning technologies, I specialize in designing learning solutions that enhance performance and retention.
​My Expertise
With experience in corporate training, employee development, and leadership coaching, I have worked with organizations to implement learning strategies that drive real business impact. My expertise includes:
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Blending learning technologies with human-centric training
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Building programs that increase engagement & knowledge retention
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Creating training that aligns with business goals & drives performance
My Approach to Learning & Development
I believe that training should be more than just checking a box—it should be an engaging, transformative experience that empowers employees and supports business success. My approach combines:
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Data-driven learning strategies to measure impact & effectiveness
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Interactive content that keeps employees engaged
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Real-world applications that ensure training translates into action
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​Let’s Connect!
Want to learn more about my work? Check out my portfolio or connect with me on LinkedIn to discuss how I can help elevate your learning initiatives!.
Education
Masters of Arts in Organizational Leadership - Summa Cum Laude
UMPI University of Maine - Presque Isle
Bachelors General Studies - Summa Cum Laude
East Texas A&M University
Computerized Applications and Networking
CompuCollege School of Business
Certifications
Corporate Trainer Certified (CTC)
Management & Strategy Institute
Certified Learning And Development Professional
Global Skills Development Council
Certified Learning and Development Manager
Vskills
Certified Instructional Designer
Global Skills Development Council
Certified L&D Analytics & Metrics Professional
Global Skills Development Council
HRCI Human Resource Associate
Coursera
Google Project Management
Coursera
Work Experience
With a background in Learning & Development and project management, I bring a unique blend of training expertise and operational efficiency. I have worked with small to medium-sized businesses, guiding them through onboarding, training, and continuous professional development. Passionate about making learning engaging and impactful, I thrive on designing solutions that support both employees and organizational goals.
Senior E-Commerce Delivery Manager
FocusPoint
3 years (Current)
OPERATIONS & TALENT MANAGEMENT
🔹 Sourced, onboarded, and managed contractors, ensuring talent acquisition aligned with project demands and business growth.
🔹 Developed and maintained an ongoing contractor engagement strategy, providing regular updates on process improvements and new contracts to optimize readiness.
🔹 Designed and streamlined onboarding workflows, reducing ramp-up time and ensuring contractors could start projects immediately without delays.
🔹 Managed contractor payroll, payments, and financial operations, ensuring accuracy, compliance, and timely compensation.
WORKFORCE PLANNING & OPTIMIZATION
🔹 Prioritized contractor assignments, balancing workload distribution and preventing inefficiencies across multiple projects.
🔹 Created a contractor tracking system to document project contributions, ensuring continuity and minimizing re-training needs when new contracts became available.
🔹 Developed an internal process for tracking and documenting ongoing work, allowing contractors to resume work seamlessly after project gaps.
🔹 Led performance check-ins and engagement efforts, ensuring strong relationships and readiness for future projects.
STRATEGIC PROCESS IMPROVEMENT
🔹 Monitored project timelines and contractor efficiency, providing strategic recommendations to enhance operational workflows.
🔹 Standardized operational processes, including training documentation, contract guidelines, and best practices, ensuring a smooth contractor experience.
🔹 Collaborated with leadership to align workforce strategies with long-term business objectives, improving efficiency and contractor retention.
Director of Operations and Talent Development
Mobile DataSoft
12 Years
BUSINESS OPERATIONS & WORKFORCE MANAGEMENT
🔹Led payroll, bookkeeping, and financial operations, ensuring accuracy and compliance with business regulations.
🔹Assisted in contract development for both customers and contractors, ensuring clear expectations and deliverables.
🔹Managed contractor recruitment and onboarding, ensuring talent acquisition aligned with project needs.
🔹Developed workload distribution strategies, balancing assignments across contractors to optimize efficiency and prevent burnout.
QUALITY ASSURANCE & PROJECT OVERSIGHT
🔹Conducted product quality assurance testing, ensuring client expectations and industry standards were met prior to integration.
🔹Monitored project timelines and provided strategic recommendations to ensure deadlines were met without overloading teams.
🔹Sat in on client consultation calls, providing insights and guiding strategic project direction.
🔹Contributed to continuous improvement efforts, identifying operational bottlenecks and recommending process optimizations.
STRATEGIC PLANNING & LEADERSHIP
🔹Provided business strategy recommendations, researching market trends and competitive analysis to drive growth.
🔹Partnered with leadership to align operations with long-term business objectives.
🔹Developed and refined operational processes, including onboarding workflows, training documentation, and internal SOPs.
Training Specialist
JD Irving
2 Years
L&D STRATEGY & LMS IMPLEMENTATION
🔹Led the selection and implementation of a Learning Management System (LMS) for multiple business units, aligning training needs with organizational goals.
🔹Conducted stakeholder interviews with HR teams across various subsidiaries to identify training needs, challenges, and delivery preferences.
🔹Researched, evaluated, and demoed LMS solutions, considering factors such as mobile accessibility, cost-effectiveness, content customization, and compliance tracking.
🔹Recommended Oracle UPK, ensuring alignment with career development, compliance training, and workforce upskilling.
TRAINING PROGRAM DEVELOPMENT & DELIVERY
🔹Developed and facilitated classroom and virtual training sessions for IT managers and HR teams, ensuring smooth LMS adoption.
🔹Created step-by-step guides and internal documentation for system administrators to build and manage their own training courses.
🔹Trained internal IT teams on Microsoft Office and SharePoint for workforce development, addressing skill gaps in an aging workforce.
🔹Designed onboarding and safety training programs to support regulatory compliance (e.g., WHMIS).
CROSS-FUNCTIONAL COLLABORATION & PROJECT LEADERSHIP
🔹Partnered with senior leadership to align L&D strategy with career planning and succession management.
🔹Worked closely with HR and IT Directors to ensure the LMS supported mandatory training, career development, and tracking/reporting capabilities.
🔹Addressed challenges such as rural workforce connectivity issues, ensuring training accessibility for employees without reliable internet.
Trainer & LMS Administrator
Skillsoft
6 Years
TECHNICAL SUPPORT & QUALITY ASSURANCE
🔹Provided technical support for customers accessing courseware.
🔹Led real-time call monitoring & coaching to improve employee performance.
TRAINER (CALL CENTER TRAINING & DEVELOPMENT)
🔹Reduced onboarding time by 1 week by streamlining training programs.
🔹Conducted new hire training sessions for up to 8 employees per class.
🔹Developed internal training materials for system updates & new feature rollouts.
LMS ADMINISTRATOR (VIRTUAL TRAINING SUPPORT)
🔹Managed LMS administration for Qwest Communications, supporting global employees.
🔹Conducted weekly, monthly, and quarterly training reports for leadership insights.
🔹Held virtual training sessions for global employees to increase LMS adoption.
Insights & Articles
